Question
Number
535
Subject
Access Canberra
(Accessibility and Inclusion )
(Accessibility and Inclusion )
Asked by
Cain, Peter
Directed to
Minister for City and Government Services
Question asked on
07 August 2025
Answer due on
05 October 2025
Question asked
- What policies govern Access Canberra’s acceptance or refusal of banknotes for in-person transactions and how do these policies align with obligations to provide equitable service to people with vision impairments or other disabilities.
- What considerations were given to accessibility and inclusion when deciding to remove banknote acceptance at Access Canberra shopfronts, particularly for residents who rely on physical currency to manage their finances.
- What training or professional development is provided to Access Canberra front-line staff to support customers with cognitive impairment, vision impairment or other disabilities.
- What is Access Canberra’s current protocol for referring customers with disabilities to external agencies (such as Australia Post) to complete standard government transactions.
- What steps is the ACT Government taking to ensure that Access Canberra services remain accessible and inclusive for all Canberrans, including those who rely on assistance from family members, carers or support persons to conduct transactions.