Question
Number
896
Subject
Mental health
(Access Mental Health)
(Access Mental Health)
Asked by
Parton, Mark
Directed to
Minister for Health
Question asked on
26 February 2026
Answer due on
02 April 2026
Question asked
- What is the standard wait time for a phone call to Access Mental Health to be answered.
- How many phone calls go answered each day on average over the last (a) 12 months, (b) 24 months and (c) 36 months.
- How many phone calls go to the voicemail system on average over the last (a) 12 months, (b) 24 months and (c) 36 months.
- How does the triage system determine which phone calls are answered and which go to voicemail.
- What is the standard call back time for the voicemails referred to in part (3).
- Where do the voicemails referred to in part (3) go and who receives these.
- Who returns the calls referred to in part (5).
- What other avenues for assistance are there when phone calls go unanswered in urgent situations and voicemails are not returned.