Question - Canberra Hospital

1. Can the Government advise why patients who have completed a Canberra Health Services survey in the past six months are excluded from receiving a subsequent survey, even where there has been a further hospital admission.
2. Can the Government explain the rationale for excluding patients currently at Clare Holland House from the patient feedback survey, particularly where they have had previous interactions with ACT public hospitals.
3. Can the Government confirm whether families of deceased patients are invited to complete a feedback survey regarding their loved one’s care; if not, has any consideration been given to including them.
4. Can the Government advise who is responsible for reviewing and analysing the patient feedback submitted through Canberra Health Services surveys.
5. Can the Government detail what processes are in place to ensure feedback received through these surveys is used to inform service improvements.
6. Can the Government provide the proportion of survey responses that are classified as negative and the trend in this figure over recent years.
7. Can the Government confirm who is accountable for ensuring that negative feedback is appropriately followed up and addressed.
8. Can the Government advise whether patients who provide negative feedback are informed of any resulting actions or outcomes and how this communication is managed.

QON—Please see attached PDF for a copy of the answer to question on notice No 546.