Question

Number

219

Subject

Housing ACT
(Housing Applications and Lodgement Process)

Asked by

Cain, Peter

Directed to

Minister for Homes and New Suburbs

Question asked on

19 March 2025

Answer due on

20 April 2025

Question asked

Can the Minister outline the exact process for lodging a housing application, from submission to approval.
What measures are in place to ensure applications are properly recorded and tracked.
How often are applications reviewed to ensure they have not been misplaced or overlooked.
Why are many applicants reporting that their applications have gone missing.
How does ACT Housing track applications to prevent applicants from needing to reapply multiple times.
What steps are being taken to improve record-keeping and reduce instances of lost applications.
How are applicants informed about the status of their application at each stage.
What is the expected timeframe for an applicant to receive confirmation that their application has been received and is being processed.
If an application is misplaced, what recourse do applicants have, and how is their case prioritised.
Has the directorate conducted any internal reviews to identify why applications are going missing.
Are there plans to introduce an online tracking system where applicants can monitor the progress of their application.
What improvements are being made to ensure greater accountability in the application process.

Parliamentary business