Question - ACT Policing

1. How often do incidents of failed calls and extended wait times of over (a) 15 minutes, (b) 30 minutes, (c) 45 minutes and (d) 60 minutes, occur on the ACT Policing non-emergency phone line?
2. What procedures are currently in place to regularly review and assess the effectiveness of the ACT Policing non-emergency phone line service.
3. What steps are being taken to review and confirm whether the current system in place for non-emergency calls is user-friendly and functioning as it should.
4. What (a) issues, (b) technical issues and (c) staffing and personnel issues, are attributable to failed calls and extended wait times on the ACT Policing non-emergency phone line.

Please see attached PDF for a copy of the answer to question on notice No 173.