Question - Access Canberra

1. Can the Minister advise why book transfers between ACT library branches are taking significantly longer than they have in previous years, and what actions are being taken to improve transfer times.
2. How many library items currently listed as “on order” have exceeded the expected delivery or processing timeframe.
3. What is the cause of delays in ordered books arriving and becoming available to borrowers.
4. Why are “on order” notifications for some items disappearing without explanation.
5. What criteria does Libraries ACT use to determine which new and popular books are purchased, and why are some high-demand titles no longer being stocked.
6. What processes are in place to assess and repair damaged children’s books, and are there current resource or staffing limitations affecting timely maintenance.
7. Has funding for Libraries ACT increased, decreased or remained unchanged over the past three financial years (adjusted for inflation).
8. Is the current funding allocation sufficient to maintain previous service levels, including collection updates, repairs, and timely book transfers.
9. What additional funding, if any, will the Government consider restoring service quality.
10. How does the Directorate monitor service quality across library branches, and when was the most recent assessment of service standards completed.

Please see attached PDF for a copy of the answer to question on notice No 742.